F.A.Q. – Frequently asked questions

We recommend opening your email client and looking for a folder called “Junk Mail” (or “Spam”): check whether the activation email ended up there by mistake. If you cannot find it, you can send an email to the technical staff at specifying the nickname you registered.

To add a new nickname you must complete a new registration using the “REGISTER” section. You can also use the same email address you already used for other nicknames.

When creating a game, below the “NUMBER OF HANDS” a green indicator appears showing whether a game is valid or not valid for ranking. Currently the limit is set at 3 HANDS for 2-PLAYER games, and 2 HANDS for 4-PLAYER games.

If a game is “not valid for ranking”, the final result (WON/LOST) is not recorded on profiles and no LEVEL POINTS are awarded. Games not valid for ranking are useful for players who want to practice without affecting their or their opponents' scores, or for those who are not interested in competing for LEVEL rankings.

No, it is not true. Despite this, you will always find players who claim that certain positions are favoured.

No, it is not true – and we often smile every time we hear this story resurface (which comes back almost monthly). It would be enough to observe certain details: for example, during the game a card is drawn at the player's own choice – and the back of the card drawn from the deck does not change depending on who is drawing it. If the opposite were true, the card would change according to the level of the player drawing it. You will often hear stories and urban legends about these points.

We have a team of moderators who, at players' request, intervene to review the chat and decide on possible measures: from a temporary chat suspension to a permanent ban.

To report a player you need an Elite account – this is how players who care about community quality help to maintain it. If you are not Elite, you can still mute a player and add them to your black list.

When used correctly, sharing tools can be a great way to socialize and add a bit of spice to the Burraconline experience. Unfortunately, as with all things, when these tools are used for other purposes their positive aspects are lost.

The important thing is to build a group of trusted virtual friends within the community. Against the decision to secretly share one's cards, there is little we can do.

Because once the trick was understood, instead of clicking “abandon the game”, everyone would unplug their internet cable “simulating” a connection drop.

Because cheaters would exploit it by playing from two PCs, continuously abandoning with one nickname and winning with the other to level it up.

We do not want Burraconline to be filled with players who have reached dragon level through various tricks: we prefer to award the correct level only to those who truly deserve it, even if this process must necessarily be slowed down because of cheaters.

There are two fundamental reasons:

1. On Burraconline you can create as many accounts as you want: if we ban an account it is always possible to create a new one.
2. It is an excessive punishment and we risk preventing access to those who simply had a connection problem or other issue.

On Burraconline you will often find players who exploit any situation to quickly level up, or who deliberately provoke at the table to force others to abandon. This phenomenon grows proportionally with Burraconline's user base. In the ELITE version there are tools to curb these individuals.

Because cheaters would exploit it by playing from two PCs, continuously abandoning with one nickname and winning with the other to level it up.

We do not want Burraconline to be filled with players who have reached dragon level through various tricks: we prefer to award the correct level only to those who truly deserve it, even if this process must necessarily be slowed down because of cheaters.

No, in Burraconline there are no prizes in money or any other form. You play exclusively for fun and to climb the levels and/or rankings.

Yes, Burraconline is generally FREE, but upgrading to the paid Elite version may become mandatory upon reaching certain limits.

No – Burraconline has a significant monthly running cost, generally covered by personal investment from the administrator and by income from ELITE subscriptions.

First try contacting your ISP to check for any issues. If you still have problems you can send an email to .

If you have forgotten your password, we can help you solve the problem. Click RECOVER PASSWORD on the game's login screen.

Anyone can request a password recovery, but they will never be able to obtain your password, since it is sent only and exclusively to the email address used when registering the account.

Nicknames cannot be changed. If you want a new identity you must complete a new registration, and the new nickname will start from zero.